Virgin what a disgraceful company!
I signed up for broadband on 15th Jan. I specifically asked the lady about the brown box and said that I didn’t want it located at the front of my property by the front door. She said that was fine and she’s book a pre installation as I wanted to discuss where this could be located. She booked a pre installation appointment for the 24th and installation for the 27th Jan. I was out for a couple of hours on the 16th and to my surprise when I returned the brown box had been installed without my permission or consent by my front door where I didn’t want it. I think it’s absolutely disgraceful that virgin think it’s ok to access someone property and deface it like this. I am utterly appalled! I had specifically stated I did not want this to happen. I called virgin on the same day as soon as I got in. I got offered a £50 credit which I said no to. I asked to log a complaint and wanted an explanation to why this had happened. I logged a complaint and was told a manager would call me within 24 hours. I never received a call. I called virgin media today and spoke to someone online. I think I spoke to about 6/7 people who all just tried fobbing me off from one department to the other (pre installation team to customer device) none of them were helpful. It’s disgusting how virgin treat their customers. I have got no where with my complaint. I want the brown box removed from my property. The damaged caused repaired and compensation for the inconvenience you have caused me! A joke of a company!!