Forum Discussion

drl3's avatar
drl3
Tuning in
2 years ago

Virgin media (white) internal wall socket

Hello, 

I am trying to set-up an additional TV box in a new room upstairs. I have a black coaxial cable feeds that comes from the outside OMNI box and into the room. Is it possible to get a Virgin media internal wall socket box to house this cable, so that the children and the pets does not mess-up the cable?

I can self-install it the wall socket (since the coaxial cable feed is already there in the room), if they can provide me with one. As these sockets are not available for purchase, and I have read around this community that, all the equipment has to come from the Virgin media to be used with its equipment. 

Thank you

  • -tony-'s avatar
    -tony-
    Alessandro Volta
    2 years ago

    no reason you cannot add your own box as long as you dont change anything with the cable - ebay or amazon have them or book a tech and let VM do it - that will cost you £25

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi drl3, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there is no upstairs box. This isn't something we can send out for you however we can arrange for an engineer to come and install one. As mentioned by -tony-, there is a £25 charge for this. 

    We will need to confirm some information with you in order to book the visit and I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • drl3's avatar
    drl3
    Tuning in
    2 years ago

    Thank you Kath for arranging the Engineer visit 👍

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi drl3, 

    Thanks for taking the time to stick with us via private message. 

    We're happy to have been able to help you get this appointment booked in. 

    Keep us posted on how the visit goes and enjoy the upcoming festive period. 

    We're here if you need any further help or support. 

    Thanks,