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Al121's avatar
Al121
Joining in
2 years ago

Virgin media installation

Hello, 

I have been waiting to get Virgin media ever since I moved to my address two years ago. They finally came and spent several days digging up the road and laying cables etc! Great, except my house seems to be the only few not to be able to order Virgin media services! I’ve tried calling the support who just say “the area isn’t connected yet and they will call me when it is” but it is connected I remember the digging and drilling well! I’m trying to get through to a team or department who understands my issue and can tell me if I was missed off as an oversight, or if I will EVER get connected to virgin media?! 

can anyone help or suggest a contact number I can speak to someone? 

cheers!!  

1 Reply

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Al121 

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon