Forum Discussion

sarrpatta's avatar
sarrpatta
Joining in
10 months ago

Virgin media did not recognise my payment

I recently left virgin media and had a final bill to pay of £38. I used the online quick pay method in order to make the payment.

Couple of months later I get a mail saying it’s still due and it’s now gone to debt collectors - which is ridiculous.

I have the screenshot of me making the payment - reached out to virgin media and they were no help…

Not sure what I can do anymore I wasted enough time chasing this stupid thing, anyone been in a similar situation?

Thanks.

  • Hi sarrpatta 

    Thanks for posting and welcome to the community.

    Sorry to hear you have a missing payment dispute.

    I'll send you a PM now to investigate this.