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laurieg's avatar
laurieg
Joining in
3 days ago

Virgin media connect ap keeps telling me that i am not at home

I am having problems with my VM 1Gig broadband speeds that i started last month.  I went through the fault finding on line and suggested that I would need to get some pods, downloaded the VM connect ap.  All it keeps telling me is that i am not at home when i am standing right next to the Hub!  I have tried this several times over this month, uninstalling it and the reinstalling it but the same happens.  I have turned off my VPN to see if anything changes but it stay the same.

I have done a speed check using the VM one and all I get is around 300Mbs in the room next to the hub, this reduces to 30 at the back of the house.  The same results come from most of the other speed tests.

I cannot get hold of CS for love nor money.  Help!!!!!!

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    11 hours ago

    Hello laurieg,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection and the Connect App. 

    If you're still having the issues from when you posted, please reply to my private message and we can take a further look into this for you.

    Kind Regards,

    Steven_L