Forum Discussion

Mary125's avatar
Mary125
Just joined
17 days ago

Virgin internet cable in our garden

Hi, I would like to speak to someone from Virgin Media as there is a cable running straight down the middle of my, and my next door neighbour's front garden. Our boundary fence has become damaged recently and needs replacing but the cable appears to have been stapled along the bottom of the fence. With the recent loss of part of our fence, the cables are trailing along the grass and are at risk of being hidden and clipped by lawnmowers, or damaged in other ways, and are causing a trip hazard for the children playing between both properties. I spoke to a BT operative working in our street recently who said these cables are Virgin and should have been buried underground? Can I speak to someone to have this rectified? 

  • Hi Mary125 

    Welcome to the Community Forums. 

    Sorry to hear of your cabling concerns. Do you have some images of the cable so we can assist you further on this? 

    Does the cable go into a brown box that should be attached to your home?