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andreiambrosie's avatar
andreiambrosie
Joining in
2 years ago

Virgin Hub 5

Last time when I've upgraded to 1Gig I was sent a Virgin Hub 5 altough I have made a new contract a few days ago that said I have upgraded from 500mbps to 1Gig and I will get a Virgin Hub 5 and I am being charge £35 for activation. If I already have the Hub 5 do I need to change it to the new and if I don't I will still be charged that sum if I will send the new hub back?

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    So you just arranged a new contract and that's all?  It just sounds as if VM are treating this as a new user, hence the Hub 5 despatch.  You couldn't make this stuff up really.  I would ring VM and dispute the Hub 5 charge and stop the despatch of the "new" Hub 5.  All they need to do is send the new config file to your existing Hub.

    • legacy1's avatar
      legacy1
      Alessandro Volta
      2 years ago

      They want to simplify the system so new hub 5 and activation it is