Forum Discussion

ItzYaBoi's avatar
ItzYaBoi
Joining in
10 months ago

Virgin home install not delivered

Good afternoon I wonder if someone could help here. I ordered a self install virgin media broadband service to be delivered today 12/04/2024 and have waited in all day..I have my pre contract documents but still have yet to receive my contract and details containing. I cannot sign in as I don't have an account. This is very frustrating to say the least 

  • A VM Staff member should be able to assist you, it could take a couple of days or sooner for them to reply.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi ItzYaBoi 

    Rather than waiting for a staff member to pick this up you could try calling the pre-installs team on 0800 052 1734

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

  • Hey ItzYaBoi, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

    Let me send you a DM to find out what has happened.