Virgin excluded my house from Fibre for no good reason - what can I do?
The Residential Wayleave team incorrectly claimed they needed to run the cable up the shared driveway. I pointed out that the entrance where the connection point is located is public land. Beyond that, the driveway is my property; they seem to think, incorrectly that it’s our neighbours, who only have right of way over it. Despite my requests for a site visit to discuss alternative solutions, they came without informing me. After several emails, in a very offhand way they told me that the order could not be completed, and the Wayleave process was stopping. Leaving my house the only one in the street without access to the fibre service. There is no valid reason for this exclusion. They are unfairly disenfranchising me.
