I am already totally fed up with virgin. Saturday it went down (Birmingham) for 6 hours now only 5 days later it has gone down again possibly for 24 hours I've been told. I hv only been with virgin a couple of months and I'm totally cheesed off. So wish I'd listened to people and gone with Sky or EE! Whole lot linked to Internet so another night of no service. Totally useless!!
Forum TeamHi angrycust1
Welcome to the Community Forums.
Sorry to hear of your concerns with your services.
We haven't been able to locate you on the systems on our side. Since posting, are you still experiencing any service issues? If so, does our Status Checker show any outages affecting you currently here? You can also call our status line on 0800 561 0061 or check your My Virgin Media for more information as well.
Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately, sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but in some instances, this can take longer than we'd like. You can read about our auto compensation scheme here.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
