How do I reset the account info associated with my Virgin Account app. I do not want to delete cache or the data, I actually want to reset the data the Virgin have associated with this app so I can restart without having multiple Tv Boxes that I cannot get rid of.
I don't think you can as the information, I believe, is held in a backend database. It may, or may not repopulate with the correct information over time? I don't use the app btw, anything I need, I use the Admin console on the Hub.
You don't need to use the app at all, and it has a habit of undoing changes that you have made to your WiFi.
You can do all you want by accessing your router at 192.168.0.1 on a browser connected by ethernet.
Forum TeamHi davieK,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
The information regarding the equipment is fed to the app via your account. There isn't a way to reset this I'm afraid.
Many thanks,
