Hi there
the virgin box cover on my outside wall has disintegrated leaving the wires exposed. Can I arrange for someone to come and fit a new one please.
Also I have the Virgin Media Store app that still says I have the TIVO device which I returned some years ago. Can you tell me how to remove it. Can the engineer check the wiring into the house as I had a TIVO box renoved some time ago and am not sure the wiring is now correct.
Thanks
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Hi revrob thanks for posting although we're sorry to hear of the concerns you've raised here.
We can look into your issues raised but unfortunately, we have no control over the Virgin Store app as it is ran separately - for Virgin Store issues please contact them directly here.
We can look into the omnibox issue and wiring, it's not clear what you mean regarding the secondary issue but we can discuss privately.
Expect a PM from me to arrive shortly and respond directly when you can!
Many thanks
