Zeeshanhaider
6 months agoJoining in
Upgraded 1gbps speed after upgrade not applied to account?
Hi,
I recently signed up to the M500 package and then used volt option to supercharge to 1gb speed. This is being reflected on my account however the download speeds are exactly the same as previous and 512 mbps. I am connected directly to router with Ethernet cable. Also using samknows test and this is the speed that is coming through to my address. Speeds of upto 2gbps are available to my area. I have tried multiple time to get through on message option and when finally got through this morning told engineer needs to come out? I would have thought some updated settings need to be pushed through to my router rather than an engineer coming out?