Forum Discussion

Beverley10's avatar
Beverley10
Just joined
7 hours ago

Unwanted free upgrade

Hi there..I'm new to the community group but I.m at my wits end

I had an email offering me a free upgrade from hub3 to hub 4...it is arriving today but I've changed my mind.  I'm happy with what I have and reports on the hub 4 arent good.  I can't get hold of anyone at Virgin to cancel..and i'm panicking they will deactivate my hub3 in 5 days!!!  I dont want to lose my services and I dont want the new upgrade...what do I do????  Im a techophobe and a pensioner unsure of what to do, and wish I'd never clicked the button to order....HELP please

 

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 hours ago

    Unfortunately once in the system, your Hub will be deactivated.  Hopefully the VM Mods here may be able to assist.  You could try the Hub 4 and see how you get on with it?  Just change the SSID and passwords to be the same as the old Hub 3 and you will not have to change any of your Wifi devices passwords etc.