Unable to complete QuickStart set up

Standard cut/paste reply to a 'missing socket' topic is ...

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.

https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199

https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308

https://community.virginmedia.com/t5/QuickStart-set-up-and/Diamond-cable-wall-socket/m-p/5430136#M238904

https://community.virginmedia.com/t5/QuickStart-set-up-and/First-installation-and-flashing-green-light/m-p/5434785#M239339

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-virgin-media-wall-socket/m-p/5395697#M235740

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd

Also available from the likes of Screwfix, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these

https://www.ispreview.co.uk/wp-content/gallery/2019-article-illustrations/virgin_media_external_wall_box.jpg

(styles and colours may vary and branding may be non-VM (such as former cable TV companies).

If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.

Hi Yuki99 

Welcome to the Community Forums. 

Sorry to hear that your quickstart installation has failed due to not having a wall socket. 

We can see that you've since spoken with the team and this looks to be resolved for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.