Telegraph pole issues

I am taking to the forum as I have spent a lot of time going around in circles with Virgin media to resolve the current issue i have. my property as is all the houses along the road fed by overhead lines, both telephone and power, back in July all the poles were prepared for fibre and i got an email inviting to me to order as I had been on their waiting list, I placed my order got all the paperwork and install date, this install was cancelled with no communication. i ordered again in august and September and both installs were never fulfilled and no communication received. in October i put a complaint in only to received an email stating my property was unserviceable due to High voltage lines on the pole.

since them I have had two representatives from virgin media trying to sell me a fibre service, and both have stated that installation will not be an issue, they have told me they have sold installs to other properties along the road and they have power and telephone line feed from over head.  has anyone else had this issue if so how did you get it resolved? or if virgin Media would like to response and explain what the that would work just as well.