Forum Discussion

abbg057001's avatar
abbg057001
Joining in
2 months ago

storm darragh - cable holdings snapped

hi, sorry but several questions after the current strong winds the outside virgin media cable has snapped a few holding brackets and is now moving around on my window ledge,its not hanging down just loose,i live on the 2nd floor so is it right that virgin engineers only go as far as the 1st floor to secure cables ?

if it did break for whatever reason would they be able to do a reverse feed with the cable from my flat downwards towards the junction box.

i will probably need a window cleaner with a longer ladder who is a DIY handyman too !!

 

 

[MOD EDIT: Subject title changed for clarity]

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

    • abbg057001's avatar
      abbg057001
      Joining in
      2 months ago

      update,i went outside and its hanging down,i phoned virgin,mentioned 2nd floor and the phone went dead....

       

      • Akua_A's avatar
        Akua_A
        Forum Team
        2 months ago

        Hi abbg057001 

        Welcome back to our community forums and sorry to hear you are experiencing hanging cables. We can understand your concern and want to best help. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,
         

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Phone again and don't mention the second floor 

     If the technician is friendly he might allow you to drop a cable from your flat. It won't be attached about the first floor though. 

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Glad to hear this abbg057001 Please do not hesitate to contact us if you need any further help 🙂