So how do I get my BT number ported and do I just plug in?
We made it clear to salesman that OK to move from BT broadband to Virgin new fibre. But what are the steps now to cancel BT and also v important keep our landline number & switch it over. The virgin installer ( who made a mess of outside cables still not resolved) said we don't have telephone on our package? That is only reason we switched. Can someone help with a clear step by step please. Thx
The sales person will have promised you anything just to get the order and commission, we see this all the time on here.
You should leave it to VM to request the number transfer and not cancel it with BT or you will lose it. If your order doesn't show a phone line you must chase this urgently with VM Sales.
Alternatively you may be lucky and have a VM person pick this up on here and offer to help.