Slow speed engineer advised need new cable pull

Question

I had Virgin Media Gig1 broadband installed on 6/3/2025. &nbsp;Download speed has been erratic and service checker showed that there was an intermittent problem with the signal in my area. Due to this I booked an engineer who came out on 11/3/2025. The engineer managed to do some adjustments and get the download speed back to the hub back to over 1100mbps. However he did say that the cable from the cabinet to the property was faulty and he would be recommending a new cable pull asap. I’ve not heard anything further. The download speed to the hub has been okay but this morning it’s back to just over 100mbps and service checker on the My Virgin Media App shows the intermittent problem with signal status again and to request an engineer appointment if not resolved within 24 hours. Don’t want to do this as the resolution seems to be having a new cable pull rather than an engineer just coming to take another look at a problem that has already been diagnosed. &nbsp;Does anyone have any ideas as to how to get a new cable pull done as soon as possible. My internet is usable but I’d really to be able to get the speeds that I’m paying for consistently. TIA.

Carley_S · Answer

Hi GUNNKE&nbsp;
Welcome to the Community Forums.&nbsp;
Sorry to hear of your ongoing service issues. We can see on the systems on our side that you've since been in touch with the team and have actions in place to investigate this further. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
 &nbsp;

GUNNKE · Answer

Hi Carley,Thank you for your reply. I’ve attached screen shot of the speeds I’m currently getting. As you can see the speed to the router is well below what I should be getting. An appointment has been made for a new cable installation from the cabinet to the property to be done on Tuesday 25th between 8am and 1pm. Just wondered if they will connect my property at the same time or will I need to make another appointment for an engineer to link up the hub 5 router once the new cabling etc has been installed.&nbsp;&nbsp;

Martin_N · Answer

Thank you for your response GUNNKE. Just to confirm where you have advised about the new cable installation. Is that to your direct property?
^Martin

GUNNKE · Answer

Hi Martin, the engineer who came out on 11/3 said that he would request a new cable to the property from the cabinet in the street. When I called Customer Services on 15/3 they advised that an appointment had been set for this on Tuesday 25/3 between 8 and 1pm. Maybe I need to call them back but I’m just wondering whether what is happening on 25/3 is just a pre-install or &nbsp;whether I’ll actually be fully connected up to the new infrastructure. Really would like to get this sorted as I have not had consistent 1 gig to the hub speeds since my original installation took place on 6/3.&nbsp;

GUNNKE · Answer

Just done another Sam speed test. Internet is usable but nothing like the 1130 average mbps download speed to the hub that I was promised when I signed up for Volt Gig1 broadband. Really would like this sorted asap. Hopefully someone can clarify exactly what is supposed to be happening on Tuesday 25th.&nbsp;&nbsp;

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Slow speed engineer advised need new cable pull

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