3 times this week my broadband disconnects at 6.30 pm and reconnects itself during the night.
I have the hub5 router. Each time it goes off I go through the recommendations on the website before it lets me book an engineer. With it coming back on in the night I then cancel the engineer
ive now logged a complaint as this isn’t acceptable.
It’s good that you’ve logged a complaint, as consistent issues like this should be addressed by your service provider. From what you’ve described, it seems like there might be an issue with the Hub 5 router or the service itself. Users have reported similar problems with the Hub 5, indicating that it could be a common issue. It’s possible that the disconnections are due to maintenance work by your internet service provider or a fault in the network infrastructure that only becomes apparent under certain conditions, such as increased network traffic in the evening. If the issue persists, consider reaching out to your provider through different channels, such as social media or a direct phone call, to emphasize the urgency of the problem.
