Forum Discussion

ilr90's avatar
ilr90
Joining in
10 months ago

Setting Up New Connection

Hi there,
I just ordered my new virgin internet today with the quick set-up kit and realised after the fact that I don't think I have the correct virgin wall sockets in my property. I was wondering if it was possible to book an engineer appointment in order to install the new equipment after it gets delivered on Monday 25th March.

Thanks,

Ian

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    10 months ago

    Hi ilr90 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel