Hi
I'd like to review the services I receive from Virgin. This will include renewing my contract, relocating equipment and upgrading equipment.
I've been a customer for many years. Please arrange for me to be contacted to discuss my requirements.
Thank you.
If your on a super hub 1 or 2 then yes a hub 5 is likely to be given
It’s up to you to contact VM customer services. You will not get any ‘upgraded’ equipment unless you go to a 1G tier and even then it may be a Hub4.
And how is the best way to do that? I tried calling 'by phone' and ended up going round and round menus? Figured this might be a better way to get a human to speak to as I have a number of things I'd like to get done. Relocation, upgrade and contract renewal.
Anyone from Virgin able to DM me to progress?
Forum TeamHey Farrelly, thank you for reaching out and we are so sorry to hear about your equipment and renewal issues.
We can see you've spoken to the team since this, did they manage to support you?
