I agreed to upgrade our broadband, TV and phone package. Checked equipment delivered before installing tomorrow. There were 2 boxes delivered, box 1 contained a Hub 3 router, box 2 contained a Hub 5 router and a Humax 1008 box. So not sure what to install, assume I only need to install one router. Hub 5 seems to be the most upto date. Any advice, please
If you have Gig1 it will have to be the Hub 5.
Hey Teacake2, thank you for reaching out and a warm welcome to the community, I am sorry to hear you have got two hubs.
As mentioned if you have a 1GB connection the Hub5, otherwise the Hub3.
Thanks for your replies. I had the 360 box (Humax 1008). I phoned at 8am on the Saturday morning and spoke to someone without too much delay. She said that I could install either, but the Hub5 was better. All working fine after a bit more hassle because it didn't activate.
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Thanks for the update and glad to hear you have spoken to the team and had this resolved.
If you need assistance in the future, please don't hesitate to get in touch and we'll be happy to help 😊
