Forum Discussion

SarahPK's avatar
SarahPK
Tuning in
2 months ago

Replacement power cable for wall box?

Hi all, new here but hoping you might be able to advise. It would seem that our darling cats have managed to pull out and destroy the power cable that connects to our wall box just inside the front door. 
is there any easy way to sort a replacement fast? Currently about to travel home from overseas so can’t sit on a call to the helpdesk right now. Is this a common lead I can just order somewhere or I’m screwed till I get back and can try and phone them..? ;/ 

thanks!

 

power lead

4 Replies

  • SarahPK's avatar
    SarahPK
    Tuning in
    2 months ago

    Well we’ve tried various other alt plugs and still no signal, no rf signal implies a coax problem which doesn’t make sense it’s only a power lead? Engineer booked, have to wait till Tuesday. :( 

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for reaching out to us SarahPK, and a very warm welcome to you!

      Sorry to hear of the issue with the cabling caused by your cats.

      Do please keep us posted with how the engineer visit goes tomorrow and we'll be on hand to assist you further if this is required.

      Thanks

      David_Bn

  • SarahPK's avatar
    SarahPK
    Tuning in
    2 months ago

    Hi David. Bishal the engineer came today dead on time and replaced the cat mangled power supply (and left a spare in case the furry little darlings do it again!) seems that really was the whole issue, other ‘similar’ ones just won’t do. Happily back online now. Bishal was great and explained everything, lovely bloke. Hopefully we’ll get a survey to fill out to praise him further. :) 

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 months ago

      Great to hear everything is sorted SarahPK, thanks for letting us know 😊

      Alex_Rm