Forum Discussion

Vertigo's avatar
Vertigo
On our wavelength
5 months ago

Repeated outages and total lack of customer support

I am currently experiencing the fourth outage in six days in the B28 area which is beyond frustrating.

The first outage was last Friday (30th) and lasted for over ten hours.  I then had two more outages on Saturday and Sunday and now again today.  What on earth is going on?!

Furthermore, I have resorted to posting here because it is UTTERLY impossible to actually talk to anyone at VM.  There is no option on the phone system to talk to anyone.  Despite assertions to the contrary by VM staff on here, allowing menus to cycle a few times does not result it being placed in a queue to speak to someone but merely results in an automated message saying to call back.

This is completely unacceptable.  I am paying you a significant amount of money for a service you're not providing and about which I am completely unable to speak to anyone or raise a complaint.

  • Akua_A's avatar
    Akua_A
    Forum Team
    5 months ago

    Hi Vertigo 

    Welcome to our community forums and thank you for your first posts. Sorry to hear you are having ongoing issues with outages on your service. We further apologise that you have been unable to contact us to get help. We want to do our best to look into this for you. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

    • Akua_A's avatar
      Akua_A
      Forum Team
      5 months ago

      Thank you for the update Vertigo We are glad to hear that the issue was recently resolved with our team. Please do not hesitate to contact us if you need any further help and we will be happy to assist.