Hey I just bought a house and i am with BT but there is a brown virgin box outside that is falling apart, wires and cables hanging out, with spider webs and exposed to weather.
Who do i contact about getting this sorted asap.
Thanks
If you are not a VM customer, VM will not normally send out a tech for this sort of task unless it is a H&S risk.
The boxes usually fit together by hooking the lid of the box over the top of the back plate then securing the lid at the bottom with a screw or cable tie.
If the box is actually broken, you can buy alternatives online on eBay or look for the 1STec range. You could also use a general waterproof electrical box from an electrical wholesaler or DIY shop.
I don't use virgin mate terrible company, i just want it gone kr neaten up
Forum TeamHey Tomw1995, thank you for reaching out and I am sorry to hear you think of us like this.
As mentioned we do not normally remove these but I will send you a DM to ask the area manager to see if it can be done.
We cannot guarantee it but we will ask.
Try reporting it as : "Plastic small termination box" / "Damaged cover"
https://www.virginmedia.com/help/reportingdamage
Done it no idea if and when they will come or if they will.
Might just remove myself if so??
Forum TeamGlad we've managed to get this sorted out for you 🙂
The final solution.... if it isn't dealt with to your satisfaction in a reasonable timeframe is...
... cut/rip it all out yourself and dispose appropriately. It is entirely safe to do so - the only potential issue is it may disrupt some connections of your neighbours if they use VM. Adding cable terminators would help prevent that but ultimately then that would be for them and VM to resolve
