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DanMcD's avatar
DanMcD
Joining in
4 years ago
Solved

Removal of virgin media cable and box

Hello,

I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. 

I don't intend to become a Virgin Media customer and would like this cable removed if possible. It is causing an issues to my development of the property as we are planning on having a driveway installed to replace the original front garden. 

The cable is in a green protective flexible pipe and hasn't been buried in the garden so presents a trip hazard in my front garden development. It's tricky to see because it's green in our overgrown front garden.

Would really appreciate any advice on how to remove this myself or whether virgin could please come and remove this from my new property. 

Many thanks 

Daniel McDermott 

  • Travis_M's avatar
    Travis_M
    4 years ago

    Hi DanMcD

     

    Thanks for posting on our community forum!

     

    I'm going to drop you a private message to investigate this further, please keep an eye on your inbox.

     

    Regards

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  • SebaG's avatar
    SebaG
    Joining in
    2 years ago

    I'm no longer Virgin's customer and would like to completely rebuild my front garden where their line is put. They didn't protect it well, partially goes unprotected and some of it under slabs. Unfortunately my neighbour's fibre is also there and she's still their customer. Who should I contact to to remove that from my garden and move neighbour's line to their garden?

    • spell's avatar
      spell
      Knows their stuff
      2 years ago

      Have a chat with your neighbour - preferably over a cup of tea - to avoid any future animosity (VM are not in the least concerned over the possibility of a neighbour dispute). Explain the situation and give her notice of a definite fixed date on which you will be removing/having removed the 'trespassing' VM equipment from your property. The onus is then on her as the Virgin customer to make appropriate arrangements with them for her service to be uninterrupted.

      You are then totally out of the situation although your neighbour can expect to be subject of non cooperation and blatant lies about any proposed action.

      Unless VM which to ac

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi SebaG 👋.

      Thanks for reaching out to us and welcome to the Community Forums. Apologies that you have our cabling running through your property, so that we can look into this further for you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

  • spell's avatar
    spell
    Knows their stuff
    2 years ago

    Unless VM wish to make arrangements for removal with you then inform them that you want no contact with them - you are not a customer.

  • GH9's avatar
    GH9
    Joining in
    12 months ago

    I moved into a property that has this unsightly tube running through the front garden. I have no intention of ever having Virgin Media and would like the tube and cables removed. I know for certain that we don’t use the cable but cannot confirm whether they are being used by my neighbours. 

    If you haven’t organised removal of this within 2 weeks, I will remove it myself, it is then down to Virgin Media if any problems arise with other customers upon removal.

    many thanks,

    GH 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      12 months ago

      Hello GH9.

      Thanks for your post.

      Sorry to hear about the external cabling in your garden. As this is classed a utility we would not be able to remove this for you.

      If you were to remove it yourself, Than it would have a detrimental affect on the networks for other customers.

      When you check the cable coming from pavement to your property does it stop at your wall or does it go to your neighbours.

      If the latter then it will need your neighbour to contact us and arrange a rebury.

      Gareth_L

       

  • GarethMorgan86's avatar
    GarethMorgan86
    Joining in
    12 months ago

    Hello Virgin team,

    same issue as the above 9 pages. I’ve about 3 cables coming out the ground and connecting to a box on external wall that no longer service the house (not virgin customers nor will be). 

    please may we have a technician visit and remove if deemed possible?

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      12 months ago

      Hi GarethMorgan86 

      Welcome to the community forums 

      Sorry to hear of your concerns with the  external cabling. 

      We don't remove the external cabling upon request. Is there an issue with the cabling at this time? Such as a trip hazard or within an area of your property that is undergoing expansion/construction works? 

      • GarethMorgan86's avatar
        GarethMorgan86
        Joining in
        11 months ago

        Thanks for the reply Carley

        Yes, unfortunately there’s about 2 metres of cable just loose in the open unmatched to anything. 

        It comes from under a path we have in the front garden. Safety issues when cutting the grass out there. But also we’re a little on edge when our two toddlers are playing out there. 

        we have plans to re pave and landscape the front garden. So would like some support in the cables removal yes. 

        Does this give you enough information?

  • Margarita93's avatar
    Margarita93
    Joining in
    8 months ago

    Hello, We have the same issue with the old Virgin media box attached to the front facade of our house with cables above ground all exposed and loose and would like these removed. Could you please advise. Thank you!

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      8 months ago

      Hey Margarita93, thank you for reaching out and I am sorry to hear this.

      A very warm welcome to the community. 

      We cannot guarantee we will move this but I will send you a DM either way to look into.