relocation of the equipment

The quickest way would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

Will you also need connections changing internally to your hub and TV box if you have one.

There would be a £25 charge for relocating but you will also get signal levels check and adjusted if necessary.

Hi stephendaly5 thanks for your post in the Community, welcome!
As mentioned, it is a £25 callout charge for this, so if you still require it then please feel free to message back directly and we can arrange this for you.

Please keep us posted.

Many thanks