Forum Discussion

Dantethur's avatar
Dantethur
Joining in
2 years ago

Received order confirmation but not delivery date confirmation email

Recently ordered Gig 1 Fibre broadband and received order confirmation email but no delivery date confirmation. 
Tried contacting support but you need an account setup with an account number (that I don’t yet have). Some help would be appreciated to know what is going on?

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Dantethur 

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Dantethur's avatar
    Dantethur
    Joining in
    2 years ago

    I made an order for some quickstart self install Virgin Media Broadband 2 days ago as a new customer, I have had 0 mail, emails or correspondence regarding apart from pre contractual information. I tried contacting Virgin via phone and live chat but kept asking for my account number and area code which I do not have yet as it was left out blanked in the mail I received, so I couldn't get any info or assistance about this issue

    Any suggestions or help on how to get an update or am I just stuck waiting for internet?

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Dantethur,

    Thank you for your post and welcome to the community. 

    Have you been able to speak with the pre-install team? 

    If not, please let us know so we can look into this. 

    ^Martin