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Dantethur's avatar
Dantethur
Joining in
10 months ago

Received order confirmation but not delivery date confirmation email

Recently ordered Gig 1 Fibre broadband and received order confirmation email but no delivery date confirmation. 
Tried contacting support but you need an account setup with an account number (that I don’t yet have). Some help would be appreciated to know what is going on?

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi Dantethur 

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Dantethur's avatar
    Dantethur
    Joining in
    10 months ago

    I made an order for some quickstart self install Virgin Media Broadband 2 days ago as a new customer, I have had 0 mail, emails or correspondence regarding apart from pre contractual information. I tried contacting Virgin via phone and live chat but kept asking for my account number and area code which I do not have yet as it was left out blanked in the mail I received, so I couldn't get any info or assistance about this issue

    Any suggestions or help on how to get an update or am I just stuck waiting for internet?

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Dantethur,

    Thank you for your post and welcome to the community. 

    Have you been able to speak with the pre-install team? 

    If not, please let us know so we can look into this. 

    ^Martin