Forum Discussion

Dantethur's avatar
Dantethur
Joining in
6 months ago

Received order confirmation but not delivery date confirmation email

Recently ordered Gig 1 Fibre broadband and received order confirmation email but no delivery date confirmation.  Tried contacting support but you need an account setup with an account number (that I...
newapollo's avatar
newapollo
Very Insightful Person
6 months ago

Hi Dantethur 

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)