Forum Discussion

connert1992's avatar
connert1992
On our wavelength
4 months ago

Really high ping. 150ms+

Hello, 

For the past 2 to 3 months the ping on my internet has gotten progressively worse. It used to spike every now and then but now it seems constant. I was going to upgrade my internet in the new year from 250mb to 500mb but I wont be doing so until this is sorted. I can only put it down to the fact that my Hub 3.0 is so old maybe? 

If anyone has any advice or a solution, I'm all ears because I'm just about fed up with it now. 

3 Replies

    • connert1992's avatar
      connert1992
      On our wavelength

      Sorry mate, I'm not very computer minded and what you just said sounds like a different language to me lol 

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team

        Hi connert1992 👋.

        Thanks for reaching out to us, sorry to hear that you are having issues with your service. So that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina