Re: No service/outage issue with 5X Hub
Hi
Anyone still having no broadband service in Sheffield. Ours is down since Thursday 10:00 am. Website says no outage but helpline says it is and no real time frame given to fix it. So frustrating
Forum Discussion
1 Reply
- Carley_S
Forum Team
Hi horizon-in
Welcome back to the community forums
So sorry to hear that you're experiencing an outage at this time. You might find that the online checker does not locate the outage for our Hub 5 customers as this uses a different network and tools than usual. As such, these service concerns/queries are handled by the dedicated team and is not something we are able to assist with through the community.
I have checked the systems at our side and can see that you have already spoken with the team since posting.
