Forum Discussion

Hosay299's avatar
Hosay299
Fibre optic
4 months ago

RE: Move of Router to another location and might need a new inlet for the outside cable

Hi can i ask if we need to have the router moved from one side of the room to another would we be able to have this done.

There is 2 options just need to know if both options can be done.

Option 1 - have the router moved to the other side of the room which would mean the Outside cable connection and TV box cable connection to be customised

Option 2 - have the router moved to the other side of the room which would mean the out side cable is moved from one part of the wall to another part of it.

Could the TV Box cable be put through the wall outside and a long the wall to where the old Outside cable is to come in there??

I am aware of a cost might be need like the £25.00 charge just would like to know if what i have said above can be done??

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    It would be very difficult for this to be decided remotely. Book the technician visit and discuss with them on site. 

    • Hosay299's avatar
      Hosay299
      Fibre optic

      Is there a cost involved and best way to book as want right person to come.??

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The cost is the fixed £25 providing it can be done in one visit. You can phone in to book or wait for a VM person to pick up this thread. 

  • Hopefully fourm staff see my own topic here as did get reply in some one else topic 

    • Hosay299's avatar
      Hosay299
      Fibre optic

      Can I ask if I can look at renewing my contract should be ending in June 2025.

      Might show different as did a change then asked for old speed back as new speed not working fully as need.

      Can I look at renewing???