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08wadams's avatar
08wadams
Joining in
7 months ago

Re: How to get a spotter or engineer to correct a mistake re 'address is unserviceable'

Hi Joseph,

Apologies for reviving an old thread. I’m in a similar position at the moment and wondered if you’d be able to help me get in touch with someone regionally who can visit to see the situation? Our neighbours have FTTP through VirginMedia and Gig1 as an option, and we have ducts already fitted to connect to the house, but we can’t order and get someone out to connect us because virgin doesn’t recognise our address.

Thanks!

Will

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  • 08wadams's avatar
    08wadams
    Joining in
    7 months ago

    Hi Steven,

    I’m in a somewhat similar position at the moment. Our neighbours have had FTTP fitted through VirginMedia and have Gig1 as an option. We have ducts already fitted to connect to the house, but we can’t order and get someone out to connect us because virgin doesn’t recognise our address. Would you be able to help me get in touch with someone regionally who can visit to see the situation and look into getting us connected in?

    Thanks!

    Will

  • 08wadams's avatar
    08wadams
    Joining in
    7 months ago

    Hi @Zach_R. I'm in a similar position, would someone be able to shoot me a message to discuss further? Phone support are unable to help as property is on the system as unserviceable, but the rest of the street have fibre and I have the ducts already installed!

    • deehaw's avatar
      deehaw
      On our wavelength
      7 months ago

      Sadly you’ll find VM are very poor at follow up an execution.
      youll be passed between sales, pre-install and customer service… but they’ll refuse to actually sort out the problem

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      7 months ago

      Hi 08wadams 

      Thanks for posting and welcome to the community.

      I'll send you a PM now to get some details. Best wishes.