Forum Discussion

Nathanc246's avatar
Nathanc246
Settling in
4 days ago
Solved

Fibre cable damaged

My fibre cable has been damaged so is no longer connected to my hub. No matter what i do I cannot get the the right option to report this via phone and I am told that there are no issues with my line...
damages
  • carl_pearce's avatar
    carl_pearce
    4 days ago

    Coax has different standards, whereas fibre is fibre assuming the correct connectors:

    https://www.amazon.co.uk/dp/B091G4JHRP

    The support desk have no idea at the best of times, nevermind full fibre connections, so I advise you sort it yourself.

Nathanc246's avatar
Nathanc246
Settling in
4 days ago

Posted some pictures below :)

Cardiffman282's avatar
Cardiffman282
Trouble shooter
4 days ago

Thanks. That indeed a Hub 5x via a Xgs-pon connection. You therefore need the right cable replacement for it (not Docsis) (and maybe a replacement cat too). Others on here have posted links to how to secure one privately. Otherwise I'd wait for the forum team.