Equipment in home fine however been without internet for approx 24 hrs, certain on street connection is damaged or disconnected. Booked engineer/technician read it is a £25 charge, is this correct? Issue is no fault of mine.
What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
If its a known issue all Tech visits should get auto-cancelled - and so no charge. Just double check in you online account
