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Rnutttt's avatar
Rnutttt
Joining in
5 months ago

Re: Can I get a new coax cable? The one the engineer gave me is broken!

Hey,

does anyone know how I can get a new coax cable. The wire that goes from my virgin wall socket to the router has worn and snapped or i think it was installed that way.

i have found some on amazon but unsure if they are the same quality? Can anyone please advise? 

thanks

R

3 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    5 months ago

    You need to contact VM for a new coax cable as you cannot use your own.

    Either wait a few days for a reply on here, or contact them directly.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    5 months ago

    Hi there Rnutttt 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that the coax cable is broken, I'll certainly be happy to arrange another for you so I'll pop you a PM to confirm some details.

    Regards

    Nathan