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prathammehta's avatar
prathammehta
Joining in
12 months ago

Re: Address not listed but all my neighbours have Virgin Media Broadbank

Hello,

I've had the same thing happen with me.

Spoke to the pre-installs team and they checked their system and assured me that my address is serviceable. They then transferred me to sales who told me their system won't let them bill an order for my address. Can you please help me?

Thanks,

Pratham

1 Reply

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    12 months ago

    Hi @prathammehta

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon