Forum Discussion

Lugsforbid's avatar
Lugsforbid
Joining in
12 months ago

QuickStart up kit hasn't arrived

Hello.

I've recently signed up to virgin media for internet only.

I've recently moved and had a rough moving in date of the 15th Jan but the day got pushed back to 24th.

So I called up to inform you guys of this and tried to get the delivery date pushed back to the 24th and was told I wasn't a problem and it would be with me on the 24th. But Yodel still tried to deliver on 15/16/17th and as I was at work I was unable to get there to collect the package.

The 24th came and I didn't have any email or text saying it was coming out for delivery. By the time I had settled and checked Yodel to see if I could collect the package I was unable to as it was sent back to yourself.

I called again on thr 26th as at that point I was using my phone data to pass the time which is now running low. And I was told that I would ever have a delivery on 27th or 30th but never got any an email or text.

So again I called yesterday 29th as I didn't have any info about the delivery. I was told yesterday that I will get a delivery on 31st and told I will have an email or text about the delivery by the end of the day. I've still got no email or text and I'm starting get a bit discouraged that I will ever get the start up kit.

Can any one help me with this?

 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there Lugsforbid 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with your install, I'd be more than happy to take a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.