Hi,
I am currently facing the same issue. searching on google 'virgin media quickstart' this seems to be a common issue with virgin media which is ridiculous.
I was told it would be delivered 02/12/24 but same as you - it is saying that the parcel is with Virgin on Yodel. I contacted yodel too via live chat and they just keep saying they havn't received it. Virgin media are telling me that there is apparently a storm creating delays and I will receive it in 7-10 days. I'm skeptical how true this is considering Yodel are saying it is still with virgin.
I am struggling and I also need internet connection for work. Please let me know if you find an alternate solution to get your kit - I will also do the same!
You could be waiting quite a while.
As apparently their warehouse where the Quick start packages where stored was flooded.
So they have no stock to ship out at the moment.
