Prepull Information
Hi,
I'm hoping someone will read this and offer some insight.
I've made the leap from Sky to Virgin Media and I'm waiting on the pre pull work to take place. Nothing extraordinary you may think but here's my issue.....
My neighbour had VM installed about 18 months ago and the pre pull team cocked up and installed the equipment onto my house. At the time, I tried to get this moved but I think the actual idea of a mistake being made like this blew their minds. Fast forward to now and I've tried twice to get some information from the pre pull team and requested that the engineer comes and knocks the door.
Today, my wife believes she saw them but nothing has changed as I'm concerned the team will see the kit on the wall, shrug their shoulders and walk away staying it's all good.
It shouldn't be this hard to ask for a phone call to explain the situation but so far this experience is making me consider cancelling and going back to Sky.
The biggest concern is that my wife is a home based worker (before COVID made it a thing) so if we don't get this right, we're stuffed!