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Adamkasey's avatar
Adamkasey
Joining in
7 months ago

Pre installation visit?

my service should’ve gone live 29th of November but when I rang, they told me everything had been canceled. Couldn’t give me a reason why. I then had to start again given an install date of 9 December and told I would need a preinstall visit, but no one has turned up. I am left without Internet due to canceling my previous provider and each time I call they tell me that they will be out on that day, but no one ever does. I am concerned that it is going to get to 9 December, and you are going to knock this back again. Is anyone else having this silly problem? How do I actually get a pre-Installation visit where someone turns up? 

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  • Adamkasey's avatar
    Adamkasey
    Joining in
    7 months ago

    Update *** after a pre install visit telling me it is a straight forward install via an over head line from the main junction across from me…. The date was again cancelled due to the contractors and went from the 9th December to the 21st January. Virgin Media is just a big joke and Vodafone are setting me up next week! They use City Fibre to connect you up and they are so polite, organized and reliable!! Texts straight away and reminders checking all is ok still to install!