Forum Discussion

gazza26's avatar
gazza26
Just joined
10 hours ago

Pre install queries

Ordered VM TV  and broadband on Wednesday from a Virgin sales guy and was told that pre install will happen at any time and I dont need to be in for this as he told me where the cable would run from the path and through the garden to our property had a message whilst at work saying that this stage has been completed. But this isn't the case as my CCTV shows them turn up, knock on door, then lay some cable under manhole cover on path, take some pictures of my property and then disappear within 15mins.

Who do I speak to regarding the sub contractor preinstall issue.

 

1 Reply

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 hours ago

    You can try calling the Installations number 0800 052 1734, but VM tend to lose contact with contractors doing the outside work.  Delays like this are very common.