Pre install engineer can't find supply
Hi ,sorry to bother I have justed signed up for Broadband ,had a visit from pre install engineer today ,he said he couldnt install due to being unable to find any supply nearby and would have to go...
Forum Discussion
Hi Dave,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 😊
I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed.
Whilst this isn't ideal, it does happen on occasions due to the way we provide our network. Sometimes this can take some time to complete depending on the issue at hand. As the engineer has advised that they're unable to locate the supply, this could take longer than usual.
The team will be in touch to let you know of an update as soon as one is available for you.
Thanks,