Forum Discussion

carldf's avatar
carldf
Joining in
1 month ago

Possible vandalism

I've been on night shift for the past month and 3 days ago I noticed the outdoor cable was been removed from the fastenings ive tried to get through but to no avail is there any text chat that I can do in order to try and sort this issue?

I thought it was originally just kids pulling at the cable due to living near a school but further down the line I can see that other fastenings have been either ripped off or completely snapped due to excessive force which makes me believe that the cables are being targeted by thieves 

cables exposed

2 Replies

Replies have been turned off for this discussion
  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    1 month ago

    Hello carldf,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing. Is this cabling attached to the Virgin Media box on the outside of your home? I'd be happy to arrange an appointment for one of our engineers to look into this for you. Please look out for my private message and we can get started. 

    Kind Regards,

    Steven_L

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    1 month ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If your need is urgent, it would be best to phone Customer Services directly.

    📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia