Poor cable laying to house.

Question

We are Virgin customers and our new neighbor's next door have just been connected to virgin. Although there is a perfectly good original Virgin protective conduit buried under the ground, the fitters have cable tied the broard band cable along my metal railings on my property, leaving either end laid loose over ground. To prevent the cable ties cutting into my railing paintwork i have gut them off. The cable is now exposed to Garden tools, is a tripping hazard and is laid on the ground. Simple and safe solution, re-position the cable through the protective conduit and correctly fasten the cable to the house wall. Another tip, ask permission if you need to use a neighboring property to fit any of your equipment. Will someone on this forum be able to sort this?&nbsp;

stiv1 · Answer

This is where we are, i have advised you that your cable asset has not been buried and is presently laid on top of the lawn. It was initially and wrongly cable tied to my fence, on my property and is now open to the elements. it is nothing more to do with me, only that to say i have done the right thing to inform you your asset it at risk and the initial job of connecting next door is incomplete. Another point, if what has happened here is common practice, i suggest you review you code of practice for this type of work. In simple terms, the job is incomplete, the cable to be buried correctly, job done.

jpeg1 · Answer

Yes they should, but until their customer makes a great deal of fuss, nothing will happen.&nbsp;

Tudor · Answer

Perhaps the original cable has a break you cannot see or maybe they have installed fibre instead of coax. Best to wait for a VM staff member to get to your post which can take up to 2 or 3 days. &nbsp;

goslow · Answer

Is the cable still on your property or presenting an issue for you still?

If the cable is now detached from your railings, is no longer affecting you and is back on the neighbour's property, I am guessing that it will be up to your neighbour to contact VM if they want the cable installing in a better way.

stiv1 · Answer

They are still moving in so i am helping tale the pressure of them. as virgin are now aware the job is not finished they should come and sort it

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Poor cable laying to house.

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