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chipster1's avatar
chipster1
Tuning in
4 months ago

pit of hell

So i had intermittent speeds and called an engineer to have a look - 

which he did and replace the internal connections and i said its still wavering at about 80mbs and im paying for 500g b.

 

So he booked a re-pull on the same day Dec 6th.  Two people turned up almost immediately with a spade and i said hello left them to it.

about 4 pm i went outside nobody there - no internet no broadband.

i have lost count like many people the number of calls and texts and emails saying someone will be out to fix it.

i have been lied to by customer service and its still a problem

i started a BQM so i can have proof its being monitored.

 

i have brand new cables at my house and the engineer lifted each inspection pit back top the FTTC until we found about 100 metres of brand new cable coiled up and live going no where..

 

apparently there may be a blockage so they cant go any further.

 

Enter Kelly or not as the case may be.

Today the 14th day without service they turned up and said oh we cant do it because there is a car in the way.  I said ill knock on the door see if it belongs to them and they can move it.

Nope they said they have another job to go to and the permit runs out tomorrow and drove away.

what kind of service is this??

how long have they had the permit? dont they bother knocking?

alas im at my wits end and assume im going to be without service till at least the new year.

im in a black spot so tethering is futile.

Just fed up of being lied to and lazy work practices

 

11 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    Your local Council's Highways Department will be able to tell you the permit dates, but not until the new year. 

    • chipster1's avatar
      chipster1
      Tuning in
      4 months ago

      aye, judging by other peoples issues this is going to be like pulling teeth

      worst of all Xmas with no internet and TV

      hunting round for old dvd's

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        4 months ago

        Hello chipsters1

         

        Sorry to hear of the issues with the repair and getting the external work completed, we understand the frustration this causing.

         

        We can see you have called and spoken to the team since posting, were they able to offer an update or resolution?

         

        Let us know.

  • Client62's avatar
    Client62
    Alessandro Volta
    4 months ago

    Severe cable connection issues are visible on the Downstream / Upstream tabs of the VM Hub.

    Are there obvious problems being shown ?

    • chipster1's avatar
      chipster1
      Tuning in
      4 months ago

      you must have misunderstood my message, they cut the cable and now its sitting in an inspection pit going no where 

  • chipster1's avatar
    chipster1
    Tuning in
    4 months ago

    28 days later in my case

    still no broadband or tv services

    Virgin media your rubbish - 

    at this rate BT will install a new service on the 15th  before you fix the one you broke

    anyone have experience of this and how easy is it to get out of the contract because of delays in a total loss?

     

  • chipster1's avatar
    chipster1
    Tuning in
    4 months ago

    So quick update still not fixed - 

    have been told the work is due to be done on the 23rd January - 

    what a piece of crap.

     

    My BT install is due on the 15th January hooray.

    do i need to wait for them to try to fix it before cancelling my contract -?

    going to the Ombudsman?

    do i cancel my direct debit or do i need to leave it running?

    ive dealt with some **bleep** companies but Virgin take the biscuit

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    In previous cases like this, the customer has left VM to install before cancelling. This maximises the compensation which will only stop when the connection is finally made.  You deserve this for all the trouble they have caused you. It also means that if you ever should want to use VM in the future you will have the cable there ready.

    I'd leave the DD in place until the installation is cancelled.