Forum Discussion

mahtab444's avatar
mahtab444
Joining in
5 days ago

Partial service (DS only)

Hello,

I am making this post to get some help in regards to partial service(DS only). I have had intermittent connection and had an engineer come in today who installed a signal booster box and said that the signal was too low. I have checked service status dashboard (https://www.virginmedia.com/help/check/status/result) and it shows as my installation has been cancelled. I am getting quite frustrated as this is now 1 week with these issues since I got my new contract and got a new hub 5. Internet keeps constantly dropping and speeds randomly drop every 20 minutes or so. Check attached pictures and please let me know if you need anything else as I really want this to be sorted.

 

Broadband
complaint
Connection
Help
Hub5

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    18 hours ago

    Hi Mahtab444 👋 Welcome to the community forum! Thanks for joining and making your first post. 

    Sorry to hear you are experiencing some issues with your connection, even following an engineers appointment. It does look like there's some issues at the cabinet which are affecting you. Hopefully the engineer flagged these up with the Networks team to get them sorted, but we'd need to take a closer look at your account to check what's happening, and put in place the next steps to get this resolved. 

    Please keep an eye out for a PM offering support in your Inbox 📩 at the top right corner of the page. 

    We can return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime! 🌞