Over a month, 3 installation appointments, no external work done
Hi,
I’m just reaching out to anyone who can help me understand if there’s anyone that I can contact besides the typical customer support because this is getting absolutely ridiculous.
I signed my contract on the 28/10/2024 and had a been given a 4/11/2024 as my installation date, Engineers turn up say we’re really sorry the pre pull to your property is not done, we’ve taken pictures and sent it to our manager he’ll arrange it. (My flat building is about a metre from the underground cabling hole) they marked where the box next to be put with a green spray paint. Called the VM customer support calls me and tells me that it’ll be all done and an engineer will come on the 11/11/2024, got a message saying external work is done was a little confused as there was no sign of actual digging or a box so called VM and was reassured that they will be sending out someone to get it done. 11/11/2024 another engineer comes to knock on my door same story pre pull not done iv contacted my manager. Was then given 19/11/2024 same story again external work done engineer turns up no external work done. Iv now been given 4/12/2024 as my date I have just got the dreaded text again saying external work is done but there is no box outside my house to show that it’s done. Iv already paid for a month of 4gee hotspot I’m not willing to pay for another. Anyone had to deal with this before? And how do you contact the right team to actually get it done.
any help would be greatly appreciated