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Phil_674's avatar
Phil_674
Joining in
7 months ago

Outside grey VM box cover broken off

Hi

 

My outside grey virgin media cable box / cover is completely broken and come off. I am concerned about the cabling integrity to the natural elements so currently gaffered it up but it's very fragile.

 

there's nowhere on the Virgin Media help site and app to request a replacement box - how do we go about arranging this please?

 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Phil_674 

    Welcome to the community forums 

    Sorry to hear that your Omni box cover has broken. We can arrange a visit to get this replaced for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.