Forum Discussion

Phil_674's avatar
Phil_674
Joining in
7 months ago

Outside grey VM box cover broken off

Hi

 

My outside grey virgin media cable box / cover is completely broken and come off. I am concerned about the cabling integrity to the natural elements so currently gaffered it up but it's very fragile.

 

there's nowhere on the Virgin Media help site and app to request a replacement box - how do we go about arranging this please?

 

2 Replies

  • Hi Phil_674 

    Welcome to the community forums 

    Sorry to hear that your Omni box cover has broken. We can arrange a visit to get this replaced for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.